Reflections Orthodontics is a high energy, fast paced practice with a passion for providing excellent care to patients and creating a fun environment for team members! Our team is comprised of individuals who are self-starters, empathetic, energetic, and truly understand how to “wow” a patient. We build strong relationships with our patients, our communities, and each other – one smile at a time.  

Role: Director of Administrative Operations 

Job Type: Full-time/Exempt 

Reports To: Regional Director of Operations 

Description:

A Director of Administrative Operations (DAO) goal is to provide superb leadership that supports the overall growth of the practice(s) in partnership with the Practice Manager.  This role directly leads all areas of the practice that impact the overall growth outputs; Treatment Coordinator(s), Financial Coordinator(s) and Scheduling Coordinator Teams.  This role also serves as the responsible party to all local and community marketing and supports the Relationship Manager (RM) in their day-to-day B2B efforts.  This role is also responsible in partnership with the Practice Manager and Lead Doctor to achieving P&L targets and building strategic planning initiatives. The role also serves as Leader on Duty (LOD) when needed and multi-practices are open in partnership with the Practice Manager.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions*:

• Lead and own the day-to-day operations of a multi-unit practice in partnership with the Practice Manager
• Direct oversight of P&L and responsible for KPI strategic planning and execution
• Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, values)
• Assist in Marketing collaboration, organization, and execution with Relationship Manager with a focus on B2B.
• Own training new TCs, SCs, and FCs and development/implementation of training manuals/plans for each position
• Manage and own bonus tracking for direct reports.
• Assist with Doctor Schedule Templating and Team Member scheduling.
• Manage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc.)
• Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)
• Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops. and Practice Manager
• Deliver excellent patient service and care (concerns, reviews, etc.)

*Please note:  this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position.  Duties and responsibilities may change with or without notice.

Essential Job Skills:

• Strong leadership and communication skills to effectively lead and communicate with the team, patients and Doctor
• Ability to lead multi-unit operations
• Ability to understand and analyze P&L and financial statements
• Ability to support and make partners with leadership and peers
• Willingness to travel to all practice locations
• Ability to coach and develop others
• Focus on problem-solving and retaining talented team members through continued relationship building 

Minimum Requirements:

• 1-2 years of multi-unit healthcare or retail management experience
• of 1 yr. experience leading large teams, P&L accountability, Annual and in moment strategic planning
• Valid driver’s license

Preferred Requirements:

• 3+ years of recent multi-unit healthcare and/or retail management experience
• Bachelor’s Level Degree and/or significant career experience
• 2+ years’ experience in leading others and upward.

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, bending, reaching, walking
• Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment
• Mobility required to maneuver travel requirements

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).